ASENAEX Support Center

Before submitting: Include the app version, device model, and exact steps that led to the issue. Do not include passwords, payment details, or other sensitive information.

Quick answers

Before opening a request

Does the app need an internet connection?

No. Projects, photos, item history, and preferences are stored on your device. A connection is needed only when you submit this web support form or share content through a service that requires one.

Where are my projects and photos stored?

They remain in the app's protected local storage. The app does not operate an account or upload your working data to a Provider server.

How can I keep a copy of a project?

Open the project menu to export a readable PDF or a portable project file. Store exported files somewhere you control.

What should I include in a support request?

Include the app version, iPhone model, iOS version, what you expected, what happened, and the steps needed to reproduce the issue. Do not include private project content unless it is necessary.

Support request

Submit a support request

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I agree that the information in this request may be used to respond, investigate the issue, and maintain support records.

Your project content remains on your device unless you intentionally include it in this request.

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Your support request was submitted.

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How support information is handled

Support submissions are used only to review and respond to requests, troubleshoot issues, prevent abuse, and meet legal obligations. Read the Privacy Notice for details.